These terms ("Terms") govern your use of GiveTone ("GiveTone," "we," "us"). By creating an account or using the service, you agree to these Terms. If you do not agree, please do not use GiveTone.
1. Your account
You must be at least 18 years old to create an account. You are responsible for keeping your password secure and for any activity that happens under your account. Tell us right away if you suspect unauthorized access by emailing [email protected].
2. Acceptable use
You agree not to use GiveTone to:
- Generate content intended to defraud, deceive, or harm donors or the public
- Send unsolicited commercial email in violation of anti-spam laws (CAN-SPAM, CASL, or similar)
- Impersonate another nonprofit, person, or organization
- Reverse-engineer, scrape, or attempt to extract our AI models
- Upload content you do not have the rights to use, including logos, photos, or copyrighted writing
- Interfere with the service or other customers' use of it
3. Your content
You keep ownership of everything you upload (your brand kit, logos, photos, writing samples) and everything you generate with GiveTone (letters, appeals, reports). We do not claim ownership of your content.
You grant us a limited license to host, process, and display your content solely so we can provide the service to you. This license ends when you delete the content or close your account.
4. AI-generated content
GiveTone uses Anthropic's Claude model to generate communications from your brand kit and inputs. A few things you should know:
- AI-generated content may occasionally contain errors, inaccuracies, or outdated information. You are responsible for reviewing everything before sending it to donors.
- AI outputs are not legal, tax, or financial advice. If your communication makes specific claims about tax deductibility, program outcomes, or legal status, verify those claims independently.
- Similar inputs may produce similar outputs across customers. We do not guarantee that your generated content is unique.
5. Billing and subscriptions
Paid plans are billed monthly or annually in advance through Stripe. Subscriptions renew automatically until you cancel. You can cancel any time from your billing page.
We do not offer prorated refunds for partial billing periods, but if something is clearly wrong, email [email protected] and we'll make it right.
6. Termination
You can close your account any time. We can suspend or terminate your account if you violate these Terms, if your account is inactive for a long period, or if continuing the service would expose us to legal or security risk. If we terminate your account without cause, we will refund any unused, prepaid subscription fees.
7. Disclaimers
GiveTone is provided "as is." We do our best to keep the service running, accurate, and secure, but we don't guarantee it will always be available, error-free, or free of bugs. We disclaim all implied warranties to the fullest extent allowed by law, including merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of liability
To the fullest extent permitted by law, GiveTone and its owners, employees, and contractors are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the service. Our total liability for any claim arising from these Terms or your use of GiveTone is limited to the amount you paid us in the 12 months before the claim.
9. Changes to these terms
We may update these Terms occasionally. If changes are material, we'll notify account holders by email at least 30 days before they take effect. Continuing to use GiveTone after the effective date means you accept the updated Terms.
10. Governing law
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Dallas County, Texas.
11. Contact
Questions about these Terms? Email [email protected].